Memora Support
Licenses, pricing, privacy and hardware changes, answered. If your question is not here, the form below reaches us directly.
Last updated 24 August 2026
Free, Pro and donations at a glance
- Free costs nothing, has no time limit and no subscription, and covers 1 computer. Download it here.
- Pro is a one-time €29.99 payment covering 3 computers, and unlocks face recognition, AI culling, collections, the timeline, tags, card import and video. See the full comparison.
- Donations are optional, support development, and lift a free license to 3 computers with no in-app prompts. They unlock no Pro features.
Frequently Asked Questions
How do I register Memora?
After installing Memora you get 7 days of free access. After that the app prompts you to register. Click "Register Now" in the app, which opens your browser with your license pre-filled. Create an account and verify your email to activate your license. Registration is free.
Why do I need to register after 7 days?
Registration is free and helps us manage licenses, provide support, and keep improving Memora. Registering gives you continued access, license management, and a way to reach support.
What does Memora cost?
The free version costs nothing and has no time limit and no subscription. Memora Pro is a one-time payment of 29.99 EUR rather than a recurring fee, and it unlocks face recognition and People, AI culling, custom smart albums, collections, the timeline, photo tags and filter-by-tag, USB and SD card import, and video playback and export. A row-by-row breakdown lives on the Memora Free vs Pro page.
How do donations work, and do they include Pro?
Donations are voluntary and support ongoing development. They include no Pro feature at all. What a donation changes is the free version on your side: your license then covers up to 3 computers instead of 1, and the in-app donation prompts stop. Buying Pro is a separate one-time purchase of 29.99 EUR. Both payments are processed securely through Stripe.
Can I use Memora on multiple computers?
A free license covers 1 computer. Donor licenses and Pro licenses each cover 3. Need more than that? Get in touch through the form on this page.
What happens if I change my computer?
Licenses are bound to a hardware fingerprint, so replacing a machine or swapping major components can break that binding. Submit a hardware update request using the form on this page and we will move your license, usually within 24 hours.
Is my data private?
Yes. Memora processes your photos locally on your computer. No photo, thumbnail, caption, face signature or GPS coordinate is ever uploaded. The only data sent to our server is your license ID, an anonymous hashed processor fingerprint, the app version and a count of how many photos are in your catalog. Full details are in the privacy policy.
What if I lose my license key?
Registered users find the license key in their account dashboard. If you never registered, the license sits locally in your Memora data folder. Contact support if you need help recovering it.
How do I get a refund?
Donations are voluntary and generally non-refundable. For a Pro purchase, or for any payment that went wrong, contact us and we will sort it out.
Related pages: Memora Free vs Pro, what Memora does, privacy policy, and the Memora tutorial.
Hardware Update Request
If you changed your computer or hardware, request a license update here.
Contact Us
Can't find what you're looking for? Reach out to our team directly.
Response Time
24-48 hours